Terms of Service

Welcome to Tassly.io (the "Platform"). These Terms and Conditions (the "Terms") constitute a legally binding agreement between you, whether acting as an individual or as an authorized representative of a business entity (the "User"), and PT Teknologi Aplikasi Sahabat Sejati ("we", "us", "our", or "Tassly"), as the owner and operator of the Platform. By registering for, accessing, or using the Platform and the Service, you represent that you have read, understood, and agreed to all provisions of these Terms, together with all policies that form an integral and inseparable part of this document. If you do not agree with part or all of the provisions of these Terms, you are required to immediately discontinue all access to and use of the Platform.

1. Definitions and Terms

Unless the context of a sentence determines otherwise, the following terms in these Terms have the meanings set out below:

• "Platform" means the website, applications, and electronic systems of Tassly.io, together with all features, interfaces, software, and supporting services operated by Tassly.
• "Service" means Tassly features available from time to time to analyze public accounts, posts, comments, interactions, or media on TikTok, Instagram, and X, and to provide analysis results, drafts, reports, or monitoring where those features are available.
• "Credits" means the paid digital unit used by the User to access the Service and additional features within the Platform.
• "Scan Session" or "Scan" means a User request to process a supported target on a platform and feature that are available.
• "Link" means the address of a post or account that the User enters for an available analysis feature.
• "User Content" means all data, information, links, business description context, and other materials uploaded, entered, or transmitted by the User through the Platform.
• "Public Data" means account, post, comment, interaction, or media information that can be viewed publicly on the source platform. Public visibility does not by itself mean that data is free to process or that the source platform permits its retrieval.

The terms "we", "our", and "Tassly" refer to PT Teknologi Aplikasi Sahabat Sejati as the electronic system operator. The terms "you" and "User" refer to the party accessing or using the Platform, whether directly or through a lawful representative. All definitions in this chapter also apply to every policy, notice, and derivative document issued by Tassly.

2. User Eligibility

You are only permitted to use the Platform if you are at least 18 years of age, or have the legal capacity to perform legal acts on your own behalf under the applicable laws and regulations, including those who are married. By registering for and using the Platform, you represent and warrant that you satisfy all of these eligibility requirements.

You represent and warrant that all information you provide at the time of registration and throughout your use of the Platform is true, accurate, current, and not misleading. If you act for and on behalf of a business entity, you represent that you have lawful authority to bind that business entity to these Terms. You are fully responsible for maintaining the confidentiality of your account credentials, and all activities that occur through your account are deemed to be your lawful actions.

We reserve the right to request additional verification of identity information, to refuse registration, or to suspend accounts suspected of not meeting the eligibility requirements. Accounts are personal and may not be transferred, assigned, or used by another party without authorization. One account is intended for one user or one lawful business entity.

3. Scope of Service

Tassly provides available features to analyze public accounts and posts on TikTok, Instagram, and X. Depending on the selected feature, processed data may include comments, account identifiers, post captions, engagement, and media. Results may include per-comment analysis, summaries, drafts, reports, or monitoring.

Tassly is an independent service, not an official service of TikTok, Instagram, or X. Mention of a third party's name, mark, or content does not state affiliation, endorsement, or permission from its owner. Tassly does not ask Users for social platform passwords for the analysis features described here.

We may add, modify, limit, or discontinue parts of the Service features from time to time in order to maintain quality, security, and compliance with applicable provisions. Material changes will be notified through the official channels as provided in these Terms. Use of the Platform does not grant the User any ownership rights over the Platform or the Service.

4. Intellectual Property Rights

All intellectual property rights over the Platform and the Service, including but not limited to the user interface, source code, software, logos, trademarks, trade names, structuring algorithms, databases, documentation, and editorial content, are the exclusive property of Tassly and are protected by the applicable laws and regulations in the field of intellectual property.

Tassly grants the User a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform solely for the User's internal business purposes in accordance with these Terms. The User is prohibited from reproducing, distributing, selling, renting, modifying, creating derivative works of, reverse engineering, decompiling, or accessing the source code of the Platform in any manner without the prior written consent of Tassly.

The User retains rights over the User Content that the User uploads. By submitting User Content, the User grants Tassly a limited license necessary to process the User Content solely for the purpose of operating the Service. Feedback, suggestions, or input that the User provides regarding the Platform may be used by Tassly without any obligation of compensation, while continuing to respect the applicable personal data protection provisions.

5. Credit System, Quotas, and Payment

The Service uses a prepaid commercial model with no recurring subscription system or automatic billing. Fees and applicable limits for a feature and source platform are displayed before the User confirms an action. The confirmed Fee applies to that action. Changes to fees for later actions are displayed before confirmation and do not reduce the balance of Credits already purchased.

The number of comments or other data available for analysis may vary by source platform and selected feature. Tassly does not promise a fixed number or particular comment selection beyond the limits displayed before confirmation.

Purchased Credits do not expire while the User's account remains active, cannot be transferred between accounts, and cannot be redeemed for cash except as a remedy required by law. Fees for additional features are displayed on the Platform before the User confirms an action.

Available payment methods are displayed during a transaction. Payment may involve a payment service provider. Transaction information processed for payment is described in the Privacy Policy.

6. Refund and Credit Policy

In scan flows that provide automatic refunds, a confirmed target-processing failure is remedied by refunding Credits equal to the recorded charge for the failed and not-yet-refunded scope. The amount is based on the actual Fee charged, not a fixed rate. For a failure that has not been refunded or involves another feature, the User may contact support@tassly.io for review.

Having fewer comments, missing particular metrics, or not achieving a business result does not by itself mean that the Service failed if it was provided within the confirmed scope. A Fee for an action provided in accordance with the agreement is not refunded solely because the User changed their mind or did not use the Output. This does not remove remedies for Service that did not conform to the agreement, billing errors, or any right to a cash refund, compensation, or other remedy required by law. A system status does not prevent the User from disputing a failure or charge.

7. User Warranties and Content Responsibility

The User is responsible for having authority to give instructions and for materials the User submits. Submitting a public link does not by itself mean that the User owns the content, represents the account owner or commenters, or has obtained permission from the source platform to retrieve data. Tassly remains responsible for its own legal obligations relating to its processing.

The User is prohibited from using the Service for purposes that violate the privacy rights of individuals, including but not limited to disclosing personal identity without consent (doxxing), personal tracking, intimidation, harassment, hate speech, or other actions that harm a particular party. The User is fully responsible for all actions taken based on the analysis results, including business decisions, communications, and publications made by the User.

Tassly may determine the purposes and means of some processing activities and remains responsible for its own legal obligations. The User agrees to release, indemnify, and hold harmless Tassly together with its directors, employees, and affiliates from any claims, demands, losses, and costs arising from the User's violation of this chapter or any unlawful use of the Platform.

8. Acceptable Use Policy

The User must use the Platform reasonably, ethically, and lawfully. The following actions are strictly prohibited:

• Performing mass automated data retrieval outside the Platform, including data mining, scraping, or the use of robots to access the Service without written permission from Tassly.
• Distributing malware, viruses, or other harmful code, and conducting attacks against the infrastructure, network, or security of the Platform.
• Creating duplicate or fake accounts to exploit promotions, credits, or other benefits unlawfully.
• Manipulating, falsifying, or altering data in an unlawful manner, including falsifying transaction records or identities.
• Reselling, renting out, or commercializing access to the Service without written consent from Tassly.
• Accessing the accounts, data, or systems of another party without authorization, including hacking attempts or penetration testing without consent.
• Using the Service for activities that violate laws and regulations, including money laundering, fraud, and infringement of intellectual property rights.

Violations of the provisions in this chapter may result in suspension or termination of the account, deletion of content, and other legal measures as necessary. Tassly reserves the right to conduct investigations and to cooperate with law enforcement authorities if indications of criminal offenses are found.

9. Notice and Takedown Procedure

If you are a copyright holder, data owner, or a party who objects to the processing of a particular public link through the Platform, you may submit a notice to us through support@tassly.io. The notice must contain at least the specific link being disputed, proof of rights or the identity of the reporting party, a description of the objection, and official contact details that can be reached.

We will carefully review every notice received and take appropriate action, including restricting or discontinuing the processing of a particular link, deleting related data, or requesting additional information from the reporting party. Such actions are taken without prejudice to the User's right to submit a response or lawful objection.

Tassly is not obligated to actively monitor all links processed by Users. However, we are committed to following up on valid reports proportionally and within a reasonable time, and to cooperating with the competent authorities where necessary in accordance with applicable legal provisions.

10. Platform Performance and AI Output Expectations

Outputs may be generated with artificial intelligence (AI) from a snapshot of Source Data available during processing, not from complete real-time information. Deletion or changes at the source do not automatically update an Output. Updates depend on the selected feature, its functions, and its schedule.

Outputs may be inaccurate or incomplete. Interpretations of intent, sentiment, or emotion are not established facts, diagnoses, or evidence of wrongdoing. Outputs are not legal, financial, or medical advice and do not guarantee a particular commercial result. We recommend that Users review Outputs and check the source before contacting a person, publishing material, sharing a report, or making a decision.

We use best efforts to maintain the availability of the Service 24 hours a day and 7 days a week. Such availability depends on internal infrastructure, internet networks, and the services of third-party partners, so we cannot guarantee that the Service will always be free from disruption. Planned system maintenance may be carried out from time to time to maintain the security and reliability of the Service, and will be notified through the official channels of the Platform where possible.

11. Limitation of Liability

The names TikTok, Instagram, X, and other third parties identify platforms or sources referenced by available features. Mention of a third party's name, mark, or content does not state affiliation, endorsement, or permission from its owner. Third-party marks and content remain the property of their respective owners.

To the extent permitted by applicable law, Tassly is not liable for indirect, incidental, special, consequential, or punitive losses, including but not limited to loss of commercial profits, loss of business opportunities, reputational damage, or disruption of business operations arising from or related to the use of the Platform.

The cumulative financial liability of Tassly for all claims arising from or related to these Terms will not exceed the total amount of fees paid by the User to Tassly in the last 12 months before the event forming the basis of the claim. The provisions in this chapter apply to the extent permitted by law and are not intended to limit consumer rights that cannot be waived under the applicable laws and regulations.

12. Suspension and Account Termination

The User may close the account at any time by submitting an official request through support@tassly.io. Account closure will be processed after adequate identity verification, and the processing of data after closure follows the retention provisions set out in the Privacy Policy.

Tassly reserves the right to freeze or close the account of a User who is proven to have violated the law, engaged in technical exploitation, manipulated the system, or violated the provisions of these Terms, including the provisions of the Acceptable Use Policy. Such actions may be taken without prior notice where necessary to prevent greater harm, maintain the security of the Platform, or comply with legal obligations.

Following termination, the User's right to access the Service ends, but the provisions regarding intellectual property, limitation of liability, indemnification, governing law, and dispute resolution remain in effect. Remaining credits on an account closed for a violation of these Terms are not refundable, except for a remedy required by law.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to conflicts of law between jurisdictions. Any dispute arising from or related to these Terms will first be pursued for resolution through deliberation and consensus within 30 calendar days from the date the dispute is notified in writing by either party.

If deliberation and consensus are not reached within that period, the dispute will be resolved through arbitration before the Badan Arbitrase Nasional Indonesia (BANI) in Jakarta, using Bahasa Indonesia as the language of the proceedings. The arbitral award is final and legally binding on both parties, and its enforcement may be sought before the competent court in accordance with applicable provisions.

During the dispute resolution process, both parties remain obligated to fulfill undisputed obligations, including due payment obligations and the obligation to maintain the confidentiality of information obtained during the use of the Service.

14. Changes to Terms and Official Contact

Tassly reserves the right to change, adjust, or update these Terms from time to time to reflect developments in the Service, regulatory changes, or applicable business practices. Material changes will be notified through the registered email address or an official notice within the Platform no later than 14 calendar days before the effective date of the change.

This update does not change the document's effective date or reduce rights and obligations for confirmed transactions.

Continued use of the Platform after the effective date of the change constitutes the User's acceptance of the updated provisions. If the User does not agree with the changes, the User has the right to discontinue use of the Platform and close the account in accordance with the applicable procedures. Our official service contact is support@tassly.io.

This document is prepared in both Indonesian and English versions. In the event of any discrepancy, ambiguity, or conflict of interpretation between the Indonesian version and the English version, the Indonesian version shall prevail and govern in all respects.

Consumer Complaint Service: Directorate General of Consumer Protection and Trade Compliance, Ministry of Trade of the Republic of Indonesia. WhatsApp Contact: +62 853-1111-1010.